Privacy Policy
Effective Date: 01/13/2026
Last Updated: 01/13/2026
Omega Behavioral Care (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you interact with our website, communications, and our SaaS-supported systems, including ABA FLO.
1) Information We Collect
A. Information you provide
When you submit a form, request information, book an appointment, or communicate with us, we may collect:
Name
Email address
Phone number
Information you submit in forms or messages
Appointment-related details
B. Information collected through our systems (ABA FLO)
We use ABA FLO to manage client communications, forms, scheduling, and operational workflows. When you interact with these tools, we may collect and store data related to:
Requests, appointments, and service interactions
Messages sent to and from our phone numbers and emails
Form submissions and survey responses
C. Automatically collected technical data
We may automatically collect:
Device and browser type
IP address
Pages visited and activity on our website
Cookies and similar tracking technologies (see Cookies section)
2) How We Use Your Information
We use information to:
Provide and manage services
Respond to requests and inquiries
Send appointment reminders and service communications
Improve our website, systems, and service experience
Maintain business records and internal workflows
Comply with legal and regulatory obligations
We do not sell your personal information.
3) HIPAA & Health Information (PHI)
If you receive services from Omega Behavioral Care, we may handle information that may be considered Protected Health Information (PHI).
We take HIPAA seriously and apply safeguards designed to support compliance, including:
Access controls (only authorized team members can access sensitive data)
Administrative, physical, and technical safeguards
Vendor management and required agreements (when applicable)
Important: This Privacy Policy is not the same as a HIPAA Notice of Privacy Practices (NPP). If you need our NPP, contact us using the information below.
4) Data Security & Encryption
We use reasonable and industry-standard security measures designed to protect your information, including:
Encryption in transit (TLS/HTTPS)
Encryption at rest where supported by our systems and vendors
Role-based access controls
Secure authentication practices
No system can guarantee 100% security, but we work to prevent unauthorized access, misuse, and disclosure.
5) Cookies & Tracking
Our website may use cookies or similar technologies to:
Keep the site working properly
Understand site usage and performance
Improve user experience
You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.
6) Sharing Your Information
We may share information only as needed to:
Provide services and operate our business
Work with trusted service providers (hosting, communications, analytics, etc.)
Comply with law, subpoenas, or legal requests
Protect our rights, safety, and property
Service providers are contractually required to protect information and use it only for the services they provide to us.
7) Data Retention
We keep information only as long as necessary for:
Service delivery and operational needs
Legal, regulatory, and contractual requirements
When no longer needed, information is deleted or anonymized in accordance with our retention practices.
8) Your Choices & Rights
Depending on your location and applicable law, you may have the right to:
Request access to your information
Request correction of inaccurate information
Request deletion (where legally allowed)
To submit a request, contact us below.
9) Contact Us
If you have questions about this Privacy Policy or your information, contact:
Omega Behavioral Care
Phone: (407) 414-1642
Email: [email protected]
Website: https://omegabehavioralcare.abaflo.com
10) Updates to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.